Managing Inbound Numbers for Your Customers
Configure inbound number routing and Basic IVR for your downstream customers directly from your own portal.
Delegated Inbound Configuration
Any of your downstream customers with numbers assigned by 6X can have their inbound routing and Basic IVR menus configured directly from your own portal — you no longer need their own separate login to do this on their behalf.
Getting Started
- Open Inbound Numbers in your portal sidebar — it lists your own customers and how many numbers each has assigned.
- Click Manage Inbound on a customer to see their numbers and configure routing, exactly as described in Inbound Numbers, IVR & Callback Routing — the same Forward / Basic IVR / Callback / None routing types, the same IVR menu builder with greeting upload and key options.
💡 Note: Which number is assigned to a customer stays 6X-controlled — contact support to add one. This only configures how an already-assigned number routes.
Everything you configure here is exactly the same account your customer sees if they log in themselves — there's only one set of settings, just reachable from two places.
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