Business Numbers (Real Phone Numbers)

Business Numbers (Real Phone Numbers)

A Business Number is a real local, mobile, or toll-free phone number — separate from the browser-based call link every 6X account gets by default. Customers can dial it directly like a traditional office line, and it's what appears on their caller ID when your staff call out.

Getting a Number

1. Contact support@6xcom.com to purchase a number for your country.
2. Once purchased, go to Dashboard → Business Numbers and add it — enter the number as provided, choose its type (local/mobile/toll-free) and country.
3. It activates automatically once added — no waiting period.

Inbound and Outbound, Independently

Each number has separate Inbound and Outbound toggles, so a number can receive calls, be used only as your outbound caller ID, or both.

• Inbound — calls to this number route to a staff extension you choose, or into your IVR/Call Menu if one is configured (see IVR and call menu setup).
• Outbound — set a number as primary to make it the caller ID your staff show when calling external numbers.

Billing

Calls to external numbers outside 6X are charged per minute at your plan's rate. Internal calls between your own staff are always free, and receiving inbound calls costs nothing beyond the number itself.