AI Call Assistant

Open AI Call Assistant →

AI Call Assistant

The AI Call Assistant answers your calls with a real, natural-sounding voice conversation — greeting callers, answering questions from information you give it, and handling the call end-to-end without a human on the line. It's a self-service feature in the Wholesale Portal, available to every approved wholesale customer with no separate sign-off needed.

Turning it on

• Go to AI Call Assistant in your Wholesale Portal nav, then flip it on.
• Pick a voice — a small set of natural-sounding options are available today.
• Add your own knowledge: business hours, pricing, what you offer, or anything else the assistant should know when it talks to a caller. This is plain text, up to 3,000 characters — think of it as the assistant's briefing, not a script.

Choosing when it answers

Set the assistant's schedule from the same page:

• Always — the assistant answers every call, all the time.
• Outside business hours — set your open hours per day of the week (with your timezone), and the assistant only picks up calls outside those hours — evenings, weekends, or whenever you'd otherwise miss a call.

Billing

AI Assistant calls bill at a single flat per-minute rate from your wallet balance — see the current rate on the AI Call Assistant page itself before you turn it on. This replaces your normal call charge for that call rather than adding to it. If your balance runs out, the assistant simply won't be available until you top up; it never lets a call run up a balance you don't have.

Outbound calls

Beyond answering inbound calls, you can also have the AI Assistant call a number on your behalf — enter a phone number on the AI Call Assistant page and it places a real outbound call, carrying the conversation the same way it would if that person had called you. For everyone's protection, this only works for numbers your account has a real prior call history with (inbound or outbound) — it can't be used to cold-call a number you've never spoken to.

Call transcripts

Every AI Assistant call — inbound or outbound — is logged with a full turn-by-turn transcript. Find the list under AI Call Assistant → Calls, and open any call to see exactly what was said on both sides.

Availability

The AI Call Assistant is a platform-wide feature 6X can pause or resume at the account level if needed. If it's ever temporarily unavailable platform-wide, your normal call routing (ring group, IVR, voicemail, etc.) keeps working exactly as it does today — the assistant is an option layered on top of your existing call handling, not a replacement for it.