Call Recording

Call Recording

Any extension can be set to automatically record every call it takes — inbound and outbound. Recording is opt-in per extension, not a system-wide default, so you choose exactly which lines are recorded.

Turning it on

1. Go to your Extensions page in the portal.
2. Open Settings on the extension you want recorded.
3. Check Record Calls and save.

Once enabled, a short notice plays at the start of the call letting both sides know it may be recorded, then recording starts automatically for the rest of the call — there is nothing to press or remember on individual calls.

Who can turn this on

This is a self-service setting on the extension itself — whoever manages your account's extensions can enable or disable it at any time, per line, with no separate approval step.

A few things to know

• Because a short notice plays before recording starts, make sure this is appropriate for your use case and complies with any recording-consent rules that apply to you and your callers.
• Recording applies going forward from when you enable it — it does not retroactively record calls already in progress.